FAQs
How is the order delivery processed?
To know more about the delivery process, please visit our page about shipping.
How should I wash my Futah?
Each Futah Beach Towel has a label with the washing instructions. Due to the delicacy of the fabric and the diversity of colors, we recommend a hand wash or delicate wash / wool, cold, without centrifugation and separately. You should not use dryer.
Some models have Futah the point quite open cotton. For this reason, even fulfilling the washing instructions indicated on the label, it is possible that Futah reduce about 2/4 cm of size, this point will not be considered a defect.
A well cared Futah lasts a lifetime.
Are Futahs also sold in stores?
Apart from our official stores we work in partnership with some shops and hotels around the world.
Would you like to become a Futah dealer or develop a partnership with us?
Futah, as a brand that advocates the values of freedom and simplicity, seeks partners who identify with brand values and business conduct. Our partners have a mission to consciously disclose our products.
Contact us here to become our reseller or partner with Futah.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Is the product exactly like the image we show?
FUTAH is constantly taking steps to ensure that the photographs displayed on the site are faithful representations of the original products, but some variations may occur due to the technical characteristics and color resolution of the device used by the customer. Therefore, FUTAH is not responsible for the situations of inadequacy of the graphical representations of the products displayed on the site resulting from these technical limitations. Any exchange based on these differences will be the responsibility of the consumer.
Can I customize a Futah Beach Towel with an embroidery?
The customization service is available in our online store. The customization can be done with a word up to 10 letters and has an additional cost of 10€.
For large-volume customizations please e-mail us for a quote for support@futah.pt, we will be brief in response.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our support via support@futah.pt
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service via support@futah.pt
